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Delivery Times & Prices

If you place your order before 3.30pm GMT (Monday to Friday) and subject to the items being in stock, your order will be dispatched from our HK warehouse the same working day.

As soon as your order leaves our warehouse a confirmation email will be sent to you.

Estimated delivery times are listed below under each destination. However now and then it can take a little longer and therefore we cannot guarantee the exact delivery date for your order.

If you feel your item is taking longer than it should, please contact us at (852) 25377289 everyday between 12-8pm. Alternatively, you can e-mail/ us at clashconceptstore@gmail.com or write to us: CLASH 2/F V plus, 68-70 Wellington St, Central, HK

For HK deliveries, the post usually takes 1-3 working days.

For Macau and China deliveries, the post usually take 2-7 working days.

For all other areas deliveries, the post useually take 5-10 working days.

Price

Free Shipping to Hong Kong, Macau and China Areas.

All Other Areas,the Shipping Price will base on Hong Kong Post's  Oveasea Parcel Postage.

clashconceptstore@gmail.com


Our Returns Policy

We will exchange the goods if you return your item(s) to us unopened and in the original condition within 7 days of receipt. All goods will be inspected on return.

Please note if your item has been worn we will not accept your return due to hygiene reasons unless the item is faulty.

We do provide measurement for most of our products to help you determine your size before adding to your basket. To avoid disappointment of your item not being suitable, you can request the items by phone (852) 25377289 or e-mail clashconceptstore@gmail.com and visit our store at: Clash concept store, 2/F V plus, 68-70 Wellingtons St, Central, Hong Kong. We can only hold the item(s) for 2 days as stocks are limited.

If return, we recommend you to use a recorded delivery service so you can track your order at any time in the case of the item not reaching us here at CLASH Hong Kong. Alternatively, you can return to our store at 2/F V plus, 68-70 Wellingtons St, Central, Hong Kong.

To return item(s) to us please package them carefully and place the necessary postage stamps on your parcel.

Once we have received your returned item(s) with original condition, we will process your return and exchange item(s) to your order.

We will send you an email confirming your return has been processed and any details of the exchange items again.

If the item is no longer available at clashhongkong.com we will contact you offering an alternative item or simply just process the refund for you.

Please send your return to: 2/F V plus, 68-70 Wellington St, Central, HK

I have received a faulty/incorrect item

In the very unlikely event you have received a faulty item or received an incorrect item in your order. We will obviously do our upmost to rectify this error for you as quickly as possible and we do apologise for any inconvenience caused.

If you have received an item which is damaged or faulty call us at 25377289 immediately with your order number, product name and let us know what the actual damage or fault is with the item so we can investigate further.

If you have received an incorrect item within your order please call us at 25377289 with your order number, product name, colour and size which you should have received so we can rectify the error for you.


Currency

All prices on clashhongkong.com website are quoted in Hong Kong dollars. The transaction will be settled in HKD.

 

Payment Method & Security Policy

For all the orders, you are required to make the payment online. The online transaction processing is provided by PayDollar using the highest commercially available encryption technology - 128-bit SSL encryption. All confidential information is automatically encrypted before it is transmitted, to protect the data from being read and interpreted. 3-D Secure authentication is also supported such as Verified by VISA and MasterCard SecureCode.

Data Privacy Policy

We are committed to protect the privacy of customers information. We will not sell, exchange or lease out the information of the customers (including name, email address, mail address, telephone number, credit card details and transaction records) to any third party.


Please do not hesitate to contact us for any enquiry.

Our contact detail:

E-mail: clashconceptstore@gmail.com

Phone: (852) 25377289

Or you can visit us at CLASH concept store for an unique shopping experience. We have a professional team for styling advice.

Opening hr: 12-8 Mon – Sat

1-6 Sun

Private viewing by appointment only.


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